delays and service disruptions
To give all riders a predictable experience Shuttlers applies some basic service rules.
General service guidelines:
- Service coverage and routes may change based on demand traffic patterns and regulatory requirements.
- In case of major service disruptions we will notify affected riders through the app SMS email or WhatsApp.
- Certain items may not be allowed on board for safety or comfort reasons such as hazardous materials or overly large luggage.
For full details on luggage limits service changes or special situations refer to the latest terms shared in the app or contact support.