You can reach the Shuttlers support team through different channels depending on how urgent your request is.
Typical contact options include:
- WhatsApp: for quick questions about bookings routes or payments.
- Phone: for urgent issues close to your trip time such as bus location or last-minute changes.
- Email: for non-urgent issues account changes or detailed investigations.
When you contact us please include:
- Your full name and registered phone number.
- The route and trip time related to your request.
- A short description of the issue for example "booking not showing" "double charge" or "bus late".
Sharing these details upfront helps us resolve your request faster.